Contact us and talk to a person
One number, three inboxes, and a form that reaches a person rather than a queue. Whatever the question, someone here answers it.
Call or WhatsApp +1 (888) 258-8858Our families' clocks, right now. Students learn with us across the United States, the United Kingdom, Canada, Australia and New Zealand, and classes run around the clock to meet them — so there is no wrong time to get in touch.
Where to send what
Every channel we run, in one place, with what actually happens when you use it.
| You need | Use | What happens |
|---|---|---|
| Starting classes | Book the 2 free trial classes | Pick a time online, and a member of the team calls you back, usually within two hours. |
| A question about a course | [email protected], or the phone | We read everything at this address and route your question to whoever can actually answer it. |
| Billing and payments | [email protected] | Goes straight to the team that handles payments. |
| Your data, privacy, or a complaint | [email protected] | Handled by the site administrator. Questions about what we hold about you are answered within 72 hours. |
| Teaching and other roles | Teach with us | Open roles and how to apply are listed there. Applications typically get a reply within 48 hours. |
| By post | 17214 E Stratford Pointe Dr, Sugar Land, TX 77498, USA | For correspondence. Email is faster, and nothing here requires paper. |
Or send it from here
The form goes to the same desk as our general inbox. Tell us what you need, and leave a number if you would rather we call.
We never sell or share your details. Read our privacy policy.
In a hurry? Call or WhatsApp us on +1 (888) 258-8858.
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Rather just begin?
Most messages we receive end the same way, with a family meeting a teacher. The trial is free, no payment details are asked for, and booking takes about two minutes.
Book your 2 free trial classes